Our Priorities » Confidence and Satisfaction
Leicestershire Constabulary is committed to continually improve the level of confidence and satisfaction the public has with the services we provide.
The Government has in 2009/10 highlighted the importance of local Policing by setting Police Forces a single performance measure - Confidence in Police and Local Councils to deal with Crime and Anti-Social Behavior that matter to local communities.
We are committed to ensuring that our services to communities develop in support of this single performance measure. To that end the Force has commissioned a Confidence Programme Board, chaired by the Chief Constable, which will instigate and oversee key workstreams to enhance confidence in Leicester, Leicestershire and Rutland.
As with any organisation occasionally fail to meet the expectations of the public and we are determined to learn and develop where we identify failures. This will be achieved through the development of feedback methods.
We will ensure effective engagement and consultation to develop our understanding of community needs, feelings and expectations, and continue to use our regular satisfaction and expectation surveys to inform the development of our service.
Working with other criminal justice agencies and voluntary groups we will design and deliver stronger services to support victims and witnesses throughout the process.
In January 2009 we introduced the Policing Pledge. These 10 promises are our commitment to you on the service you can expect. We will continue to build upon this and robustly hold ourselves to account for keeping those promises.
We aim to expand the ways in which the public can contact us through a developing electronic communications plan. We will make the best use of technology and explore further opportunities for the use of email and text messaging but this will not weaken our front enquiry office service which we value as essential to ensuring we are visible and accessible in our communities.
Neighbourhood Policing
Key to promoting confidence and satisfaction in our communities will be our continuing commitment to providing visible and accessible neighbourhood policing teams.
Every one of the Force's 106 neighbourhood beats currently has a dedicated beat officer whose part of their role it is to consult and engage with local communities, identify local issues and work with partners to resolve them. In addition each neighbourhood has at least one police community support officer (PCSO).
We will target the use of CRAVE surveys (Confidence Reassurance Accessibility and Visibility Evaluation) and in conjunction with tracking technology develop our patrol strategies to tackle public priorities which have been identified as the greatest concern.
Through robust monitoring of absence from the beat and continued training and development of our staff we will maintain our commitment to ensuring the right people are in the right place at the right time.
In support of neighbourhood policing our locally based public relations officers will continue to promote local policing initiatives and campaigns, publicise consultation events and provide feedback on our successes.
Criminal Justice
Enhancing trust and satisfaction in the Criminal Justice system will be our continuing commitment to the communities of Leicester, Leicestershire and Rutland.
The Criminal Justice Department will support Neighbourhood Policing Teams and specialist departments in delivering simple, lean and efficient processes, bringing more offenders to justice.
We will target the use of WAVE surveys (Witness and Victim Evaluation) which will inform our strategies and care provision, working in partnership to delivery the best possible standard of service for our victims and witnesses.
In support of Neighbourhood Policing we will engage with our communities, regularly update them with Criminal Justice prosecution data.
Professional Standards
Maintaining confidence in the accountability and integrity of the police is vital to successful policing and increasing public confidence. It is the aim of our Professional Standards Department to ensure that the public are able to raise legitimate concerns and have a clear understanding of how they will be addressed. We will impartially investigate all complaints made by members of the public about our staff or our service and we will also work closely with, and adhere to, the guidance of the Independent Police Complaints Commission (IPCC).
We will embed into the organisation the new national misconduct and unsatisfactory performance procedures for police officers. These standards reflect what the public and police service expect from police officers ensuring confidence in our staff and encouraging learning and development.
The Professional Standards portfolio will be aligned with the NPIA national model by transferring the Force Vetting Function to the department. It will also play a major role in maintain the promises made in the Policing Pledge to the public regarding delivering an even better service.