Your Police

Our Targets » Confidence and Satisfaction

2009/10

Improve the percentage of victims that are satisfied with the overall service provided by the police. (PSA 24. Target of 86%)
Improve the percentage of satisfaction of victims of racial incidents with the overall service provided by the police. (Target of 82%)
To attain the target (50.3%) of people who agree that the police and local councils are dealing with ASB and crime issues that matter in their area (PSA 23) (to achieve 58.7% by 2012)
Increase the percentage of victims that are satisfied with the overall service provided by the police
To embed the Policing Pledge
Increase overall satisfaction with the effectiveness of the criminal justice system (joint agency target)
Increase public perception of the effectiveness of the criminal justice system (joint agency target)
Enhance survey monitoring to include victims of 'local crime'
Work towards developing an e-services communications plan
To review and implement further leadership training in light of Flanagan recommendationstoreduce bureaucracy and maintain confidence and satisfaction
To take forward the findings of the cultural audit to influence our policies, practices and procedures
To evaluate and take forward the accrued learning of the Flanagan fieldwork as appropriate
Continuously review our policies, procedures and practices to ensure that confidence and satisfaction is maximised to its full potential

2010/11

2009/10

Maintain a minimum of one dedicated police officer and one PCSO per neighbourhood
Maintain current establishment of dedicated police officer and a PCSOs per neighbourhood and backfill, within 28 days, any vacancies which may occur
Through the performance regime we will ensure the long-term sustainability of neighbourhood policing continues
Further develop the alignment of special constabulary officers within neighbourhood teams
Further develop the recruitment of community volunteers to assist our neighbourhood teams
Further develop the effective use of KINs and the use of Voice Connect (VC Relay).
Extend the street pastor scheme
With our partners we will develop joint consultation and engagement processes to better understand the issues which matter most to our communities
Enhance local feedback to communities on progress on tackling identified neighbourhood priorities
With our partners we will explore opportunities to develop joint feedback to our communities
We will roll out a new neighbourhood policing section on the Force website to provide visitors with enhanced information about policing in their local area and how to get in touch and involved with their neighbourhood teams
We will work with our neighbourhood teams to ensure they contribute to the success of the Policing Pledge.
We will review our existing neighbourhood boundaries and where possible better align them to wards to enhance partnership working

2010/11

Maintain a minimum of one dedicated police officer and one PCSO per neighbourhood
Maintain current establishment of dedicated police officer and a PCSO per neighbourhood and backfill, within 28 days, any vacancies which may occur
Through the performance regime we will ensure the long-term sustainability of neighbourhood policing continues
We will ensure that neighbourhood policing remains at the heart of all that we do and that Leicestershire Constabulary remains at the forefront of new developments.

2009/10

Increase the overall satisfaction with the contact had with CJS by victims and witnesses of crime whose cases reach the point of an offender being charged. (PSA 24). Benchmark 79%. .

2009/10

Embed into the organisation the new national misconduct and unsatisfactory performance procedures for police officers.